Your cancellation rights

If you are buying as a consumer online, you normally have the right to cancel within 14 days of receiving your goods. Tell us within that period that you wish to cancel, then return the item within 14 days of your cancellation notice.

This policy does not affect your statutory rights, including your rights where goods are faulty, not as described or not fit for purpose.

Before you return an item

Please keep goods, packaging and any seals in the condition received. Do not fit, use or alter a part you intend to return. We may make a deduction from a refund where handling goes beyond what would be allowed when examining the item in a shop.

For safety and resale reasons, parts that have been fitted, used, damaged, specially ordered or returned with broken seals may not be eligible for an unwanted-item return unless faulty or not as described.

Faulty, damaged or incorrect goods

Contact us as soon as possible with your order number, a description of the issue and photographs where helpful. We will assess the issue and, where applicable, arrange a replacement, repair, refund or return method in line with your statutory rights.

Refund timing and return costs

Once a valid return is received and inspected, we will confirm the outcome. Refunds are returned to the original payment method. For a valid consumer cancellation, refunds are processed within the legal timeframe after we receive the goods or evidence that they have been sent back, whichever is earlier.

For unwanted correctly supplied items, return postage is normally your responsibility. If an item is faulty, incorrect or not as described, we will explain the appropriate return-cost arrangements.